Citizens of the World Los Angeles

  • Chief Operating Officer (Regional Support Office)

    Job Locations US-CA-Los Angeles
    Job ID
  • Overview

    Organization Overview

    The mission of Citizens of the World Los Angeles (CWC LA) is to provide a socio-economically, culturally, and racially diverse community of students in Los Angeles with an intellectually challenging, experiential learning environment that develops each student's confidence, potential, and individual responsibility as citizens of the world. CWC schools:

    • Service a socioeconomically, culturally, and racially diverse community;
    • Develop students’ social and emotional skills to prepare them to become citizens of the world in an ever-changing future; and
    • Promote academic rigor through a constructivist, project-based learning approach, to support and develop children’s natural intellectual curiosity


    The CWC LA network is growing at a rapid rate and currently enrolls 1,900 students in three high-performing schools, growing to well over 2,000 students over the next several years. CWC LA’s schools rank in the top 8% (English) and 7% (math) out of 758 LAUSD, magnet and charter elementary schools, and all subgroups outperform the district and state. Our schools include:

    • CWC Hollywood (opened in September 2010, renewed charter approved in December 2014, currently TK-5th grade);
    • CWC Silver Lake (opened in August 2012, renewed charter approved in November 2016, currently TK-8th grade); and
    • CWC Mar Vista (opened in August 2013, renewed charter approved in December 2017, currently TK-6th grade and growing to TK-8th grade over the next two years).


    CWC LA has a Regional Support Office that supports all CWC LA schools. We work with our network partners at Citizens of the World Charter Schools, linking the schools in Los Angeles to CWC schools in other parts of the country.


    Our core values are embraced by the entire community:

    • Excellence: we demand lasting quality
    • Diversity: we are better and stronger because of our differences
    • Authenticity: we are our true selves in this work, and we are candid
    • Community: we care deeply about people. We share and build partnerships. We celebrate, laugh, and seek joy, even in the tough times
    • Change: we welcome the unknown, embracing the unexpected and new. We adapt to meet the ever-changing times. We find new ways


    Position Description

    CWC LA is seeking a strategic, driven, reflective leader to lead all aspects of the organization’s non-academic functions and serve as a senior member of the organization’s leadership team. The Chief Operating Officer is responsible for development and implementation of systems to support the operations of the organization at both the school and regional level, financial management of all parts of the organization and facilities strategies. The Chief Operating Officer also ensures that the organization is in compliance with its charter and all applicable laws and regulations. As a member of the organization’s leadership team, the Chief Operating Officer will also help to shape the strategy and vision of the organization in collaboration with Principals, instructional staff, school site operations teams, the Board of Directors, our national partners, and others.


    S/He oversees a team of approximately six Regional Support Office (RSO) team members, growing over time as the organization continues to grow, that lead and support a variety of functional areas described below. The Chief Operating Officer also manages the relationship with ExED, CWC LA’s back office financial management provider.


    Financial Management

    • Leads budget development process with school sites
    • Leads budget management process and financial reporting during the school year to the Board of Directors, including budget vs. actual reports, audit preparation and tax return filings
    • Works closely with the school Business Coordinators and ExED to ensure that processing of all funds follows the school’s Fiscal Policies
    • Reviews organizational invoices
    • Any other duties, as assigned by the Executive Director


    Talent & Human Resources

    • Oversees team of two that administer this department with the responsibilities listed below
    • Oversees strategic recruiting of staff, including RSO staff and key school site staff
    • Develops and manages employee evaluation systems
    • Develops and manages on-boarding and off-boarding processes
    • Ensures compliant reporting of all personnel matters, including payroll, benefits, and COBRA
    • Manages implementation of all school policies and procedures relating to human resources
    • Regularly updates employee handbook
    • Supports team in providing appropriate information and assistance to school staff and school administrative teams regarding personnel matters and benefits
    • Ensures that all staff hold credentials required by law and complete all other requirements for employment
    • Works closely with schools to prepare and maintain personnel-related documentation
    • Manages offer letter process
    • Any other duties, as assigned by the Executive Director


    Data & Compliance

    • Oversees team of two that administer this department with the responsibilities listed below
    • Ensures timely and proper enrollment and attendance reporting to all appropriate agencies
    • Ensures timely and accurate collection of public funds, including but not limited to Norm Day Reports, CALPADs, CBEDS, Categorical and Statistical reports and other reports required by LAUSD, CA Dept. of Education, and US Dept. of Education
    • Leads lottery process; supports school-based Community Coordinators through student lotteries and waitlist management in compliance with the charter law and other regulations
    • Works closely with School Office team to oversee school meal programs
    • Ensures that all National School Lunch Program (NSLP) claims for reimbursement, annual applications and certification of all program activities, vendors and contracts are accurate
    • Any other duties, as assigned by the Executive Director



    • Oversees individual who supports the responsibilities listed below (among others)
    • Manages Prop 39 application process
    • Manages external partner relationships to build and finance private facilities, working in close collaboration with the Executive Director
    • Works with school teams to ensure that school facilities are fully functional, clean, safe learning environments
    • Works collaboratively with school leadership teams to ensure sites are compliant with all facilities requirements, including emergency drills, annual Emergency and Safety documentation, and on-going training and support
    • Any other duties, as assigned by the Executive Director


    Contracts & Procurement

    • Works with school-based operations teams to manage procurement of goods and services, in accordance with the school’s Fiscal Policies
    • Oversees drafting and approval of all contracts with vendors; negotiates select contracts
    • Manages vendor approval list and vendor compliance with all applicable laws
    • Any other duties, as assigned by the Executive Director



    • Oversees individual that administers this department with the responsibilities listed below
    • Oversees financial reporting and collection efforts tied to internal, parent-based fundraising
    • Reports monthly on progress year-to-date at regular Board Meetings
    • Manages fundraising technology platforms
    • Establishes best practices for Business Coordinators and other school-based fundraising team members
    • Trains key staff members on implementation of policies
    • Oversees key operational grants, such as E-Rate
    • Any other duties, as assigned by the Executive Director


    Other Operations

    • Oversees and supports schools with other aspects of school operations, including technology (infrastructure and devices) and operational supports for the after school program
    • Helps hire and manage school site operations staff, working in close collaboration with school site administrators
    • Manages targeted training program for operations team members
    • Oversees all reporting to LAUSD and other state agencies
    • Responds to all Public Request Act (PRA) requests in legal, compliant manner
    • Manages RSO operations, including supplies, contracts, lease and other areas
    • Manages document retention policy, including all key documents in RSO
    • Any other duties, as assigned by the Executive Director



    • Attends and supports all governing Board meeting
    • Supports development of materials for Board meetings
    • Writes Board policies and procedures, as necessary
    • Manages Support Corporation entity (and supporting LLCs) and Support Corporation Board
    • Any other duties, as assigned by the Executive Director


    Strategic Planning

    • Supports on-going strategic planning efforts in the organization, including annual and multi-year planning
    • Helps lead development and management of regional initiatives managed by the RSO
    • Serves on RSO leadership team to drive decision-making across the region
    • Any other duties, as assigned by the Executive Director


    Culture and Community

    • Plays critical leadership role across the organization to model the organization’s values
    • Helps lead RSO culture initiatives
    • Serves as an ambassador of the organization internally and externally
    • Any other duties, as assigned by the Executive Director


    The ideal candidate will have:

    • Bachelor’s degree; master’s degree or equivalent experience preferred
    • Prior school site operations experience at a Charter Management Organization (CMO) a plus
    • Experience working in a fast-paced educational environment, nonprofit or social enterprise
    • Ability to apply critical thinking skills to complex systems and operations in a highly regulated industry
    • Proficiency communicating in Spanish or Korean a plus



    The Chief Operating Officer must have:

    • Alignment with the organization’s mission and core values
    • Humility and self-reflection as a life-long learner
    • A strong drive to surpass objectives and take initiative
    • Strong leadership and team management skills
    • Strong interpersonal and communication skills
    • An entrepreneurial spirit and capacity to manage complex tasks with competing priorities
    • An ability to influence and motivate through strong leadership
    • Enthusiasm for building strong and invested teams
    • An ability to handle many responsibilities simultaneously
    • Excellent problem-solving skills
    • Commitment to building a community of collaboration with a diverse group of stakeholders
    • Excellent follow-through
    • Demonstrated skills with Microsoft Office Suite, including expertise in Excel


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