Citizens of the World Los Angeles

  • Office Associate (Hollywood)

    Job Locations US-CA-Los Angeles
    Job ID
  • Overview

    Organization Overview

    The mission of Citizens of the World Los Angeles (CWC LA) is to provide a socio-economically, culturally, and racially diverse community of students in Los Angeles with an intellectually challenging, experiential learning environment that develops each student's confidence, potential, and individual responsibility as citizens of the world. CWC schools:

    • Service a socioeconomically, culturally, and racially diverse community;
    • Develop students’ social and emotional skills to prepare them to become citizens of the world in an ever-changing future; and
    • Promote academic rigor through a constructivist, project-based learning approach, to support and develop children’s natural intellectual curiosity


    The CWC LA network is growing at a rapid rate and currently enrolls 1,900 students in three high-performing schools, growing to well over 2,000 students over the next several years. CWC LA's schools rank in the top 8% (English) and 7% (math) out of 758 LAUSD, magnet, and charter elementary schools, and all subgroups outperform the district and state. Our schools include

    • CWC Hollywood (opened in September 2010, renewed charter approved in December 2014, currently TK-5th grade);
    • CWC Silver Lake (opened in August 2012, renewed charter approved in November 2016, currently TK-8th ); and
    • CWC Mar Vista (opened in August 2013, renewed charter approved in December 2017, currently TK-6th grade and growing to TK-8th grades over the next two years).


    CWC LA has a Regional Support Office that supports all CWC LA schools. We work with our network partners at Citizens of the World Charter Schools (CWC Schools), linking the schools in Los Angeles to CWC schools across the country.


    Our core values are embraced by the entire community:

    • Excellence: we demand lasting quality
    • Diversity: we are better and stronger because of our differences
    • Authenticity: we are our true selves in this work, and we are candid
    • Community: we care deeply about people. We share and build partnerships. We celebrate, laugh, and seek joy, even in the tough times
    • Change: we welcome the unknown, embracing the unexpected and new. We adapt to meet the ever-changing times. We find new ways.


    Position Overview

    The Office Associate will support our schools with their operating systems and processes to enable excellent teaching and learning. S/he will report to the Director of School Operations (or as specified in offer letter) and will be based out of a school site in Los Angeles. The Office Associate will support the school by leading reception duties and interaction with parents/visitors, AND s/he will also be assigned one functional area to support the school-site operations teams throughout the year (data, business, lunch or outreach).




    Roles and Responsibilities

    Provide comprehensive reception duties for the school site

    • Manage and maintain positive relationships with parents
    • Ensure visitors are aware of and follow school visitor policies
    • Be the initial point of contact for parents and students seeking office support
    • Assist with drop-off and/or pick-up duties and procedures
    • Ensure safe practices during drop-off and/or pick-up (e.g., follow up with parents doing U-Turns)
    • Assist students who arrive and students who require early release
    • Assist in the creation and maintenance of physical student records of enrollment
    • Assist in the creation of office copies and informational materials as needed
    • Build relationships with school administration, CWC LA school operation teams, and other key stakeholders with a focus on collaboration
    • Any other duties, as assigned


    Specific functional area support

    • Support school-site coordinator in one of the following areas: data, business, lunch OR outreach (please refer to separate job description for these roles to understand scope of functional support)


    Support overall program compliance

    • Assist in the preparation of the school’s end-of-year annual audits, and oversight by collecting and reviewing documentation
    • Assist in the preparation of the school’s site visits from local county offices of education
    • Any other duties, as assigned


    General Requirements

    • Maintain outstanding attention to detail and willingness to get the job done
    • Ensure proper handling and securing of student data to ensure compliance with Family Educational Records and Privacy Act (FERPA)
    • Participate in weekly, biweekly, and/or monthly check-ins with school site administration and/or the Regional Support Office (RSO)
    • Communicate and interact effectively with multiple stakeholders
    • Exhibit strong project management skills
    • Be adaptable and flexible
    • Innovate and think creatively
    • Have some experience working with data (strongly preferred)
    • Travel, as needed, for professional development opportunities
    • Have fluency in writing and speaking Spanish and/or Korean (strongly preferred) 



    • Associate’s degree (Bachelor’s degree preferred)
    • Minimum of 2 years’ relevant work experience
    • Education experience preferred, but not required
    • Understanding of computer software programs including office (Word, Excel, Google suite) and willingness to learn new software programs
    • Knowledge of policies and procedures including, but not limited to, the recruitment and enrollment of students in a public charter school (strongly preferred)


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